EU/UK Consumer Rights & Withdrawal

1. Scope and precedence

1.1. This document sets out the statutory rights of consumers resident in the EU/EEA (Directive 2011/83/EU on consumer rights) and the United Kingdom (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). For such consumers, this document prevails over any conflicting term in the Service Agreement or Terms of Service. Nothing here limits mandatory consumer protections of the consumer's country of residence (Rome I, Art. 6).

2. Right of withdrawal (14 days) — general rule

2.1. As a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving a reason. The period runs from the conclusion of the contract (services/digital content) or from delivery of the goods (printed book).

2.2. However, important exceptions apply to our products (§3). Where an exception applies, the 14-day right does not arise or is lost.

3. Exceptions applicable to SkazkaAI

3.1. Printed book — personalized goods (CRD Art. 16(c); UK CCR reg. 28(1)(b)). A printed book is made to your specifications and clearly personalized (your child's name and avatar). The 14-day right of withdrawal does not apply to it, and no separate waiver is required. This is why final approval before printing matters (see Service Agreement, "Final approval before printing").

3.2. Digital story and audio — digital content (CRD Art. 16(m); UK CCR reg. 37). For digital content not supplied on a tangible medium, you lose the right of withdrawal once supply has begun, provided that: (1) you gave prior express consent to begin performance before the end of the 14-day period; (2) you acknowledged that you thereby lose your right of withdrawal; and (3) we provided confirmation of the contract on a durable medium (email). We collect (1) and (2) at checkout and send (3) by email.

4. How we obtain your consent and acknowledgement (checkout)

4.1. Before payment for digital content (and before generation begins), you are asked to tick two separate, non-pre-ticked checkboxes:

4.2. After purchase, we email you confirmation of the contract (including these acknowledgements and this document) on a durable medium.

4.3. If we do not obtain both acknowledgements and provide durable-medium confirmation, the exception does not apply: you keep the right to withdraw, and — if we failed to inform you of the right — the withdrawal period is extended by up to 12 months (CRD Art. 10; UK CCR reg. 31). This is why the checkout wording above is mandatory.

5. When the right still applies — how to withdraw

5.1. Where the right of withdrawal has not been excluded or lost (e.g., you have not yet consented to immediate performance and generation has not begun), you may withdraw within 14 days by an unambiguous statement — by email to support.us@skazka.ai, or using the model form in §6.

5.2. We will reimburse all payments received without undue delay and no later than 14 days from being informed of your withdrawal, using the same means of payment you used, unless you expressly agree otherwise.

6. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract and the right applies.

To: LLC EVALLUME, 30 N Gould St Ste N, Sheridan, WY 82801, USA — support.us@skazka.ai

I/We hereby give notice that I/We withdraw from my/our contract for the
provision of the following service / digital content:

  Order number: ____________________
  Ordered on / received on: ____________________
  Name of consumer(s): ____________________
  Address of consumer(s): ____________________
  Date: ____________________
  Signature (if on paper): ____________________

7. UK specifics

7.1. For UK consumers, the equivalent provisions are the Consumer Contracts Regulations 2013: reg. 28(1)(b) (personalized goods excluded) and reg. 37 (digital content — consent + acknowledgement). Product quality and remedies are governed by the Consumer Rights Act 2015.

8. Relationship with our Refund Policy

8.1. This document governs statutory withdrawal for EU/EEA and UK consumers. Separately, our voluntary Refund Policy (Service Agreement, "Refund Policy") applies to everyone and covers technical failures on our side and manufacturing defects. Statutory rights are additional to, and prevail over, the voluntary policy where they apply. Nothing here affects your remedies for content that is defective or not as described.

9. Contact